Returns and Policies

Due to the nature of our all natural products, we do not accept returns for safety and hygiene reasons. We understand that it can be difficult to buy skincare products online, please ask us about our trial sizes and samples to try out before you make the leap.

It is our goal to fulfil your needs and believe that you will love our products. It is important to us that you should have a positive experience with us, and we will definitely work with you if you are not pleased with your purchase.

If there is any problem with your products on arrival, please let us know, and we will gladly exchange or refund as needed. However, please be aware that all our products are handmade, and there is no two piece of products which are exactly the same. There may be slight imperfections or variations as compared to the photos on the website.

The Soap Nut is not responsible for any individual reaction to any particular ingredient used. Each of our product description has the complete list of ingredients. Please check the listed ingredients especially if you have any sensitivities. If you are unsure, please try a patch test on your skin to check for any allergic reactions or irritation. Please discontinue use if there is any discomfort or irritation.